Open to Development
“He has transformed, he’s done 180-degree improvement in conversation and collaboration; still the same man, just better. We’ve built a level of trust that I never imagined possible.” Peer
SITUATION
- Good-hearted executive experiencing disengagement and tension in his team
- Required upskilling in: leadership, communication, people skills and confidence in a new role
- Perceived by some as a leader who was unwilling to grow
RIGHT FIT:
Our first conversation identified the executive to be open and willing to learn new ways of leading, communicating and aligning with the culture. We agreed there was a right fit for a coaching engagement. WinQuest’s business model is built on a partnership approach that focuses on shifts, progress and authentic self-alignment; this was appealing to the executive.
ACTION
- Delivered a multi-year executive coaching engagement including these competencies: executive presence, communication, developing others and emotional intelligence.
- Formed the new vision and strategy of the leader he wanted to become, to better lead the company and today’s modern workforce through change.
RESULTS
- Through incremental and consistent behavioral shifts, the limited and “false” perception of the leader was elevated. Authentic connection was built
- New perception: seen as a contributing servant leader and team player
- Retained for 4 years saving the company high turnover costs
- Proactively focused on relationship building with internal and external customers beginning in the first 2 weeks of coaching
- Built a high-performing team of new hires and existing members
- Reported:
- Redirecting 5 hours a week by reducing inefficiencies
- Stress down by 35% during high-stress business conditions
- Conflict avoidance reduced by 20%
- Put the company in its strongest financial position in decades
